Our Commitment to the Protection of Customer Assets


Given the recent news and market volatility in the digital asset industry, we felt it is timely to reiterate to our valued customers, bitFlyer’s commitment to protecting their account and digital assets. We also wanted to inform our users that bitFlyer is in no risk of facing any liquidity issue.

Since 2014, bitFlyer has always been at the forefront at shaping the regulatory environment within the crypto industry. In Europe, bitFlyer is a regulated entity with a payment institution license from the Luxembourg Ministry of Finance and is the first Luxembourg based company to receive the Virtual Asset Service Provider registration with the CSSF.

Since its establishment in 2018, bitFlyer Europe has adopted a customer first approach by prioritizing regulatory compliance and industry-leading security practices. At bitFlyer, institutional and retail customers benefit from:

  • An exchange with a track record of stability and security
  • Customer assets stored offline in cold storage.
  • Multi-factor authentication (MFA) to prevent unauthorized access
  • Advanced encryption using SHA-2 cryptography standards
  • Multisig Bitcoin addresses to prevent a full range of hacking activities and cyber attacks

Funds deposited on bitFlyer Europe (both FIAT and crypto assets) are completely segregated from bitFlyer company funds. No qualifications, asterisks, or fine print. Tokens are safeguarded in a cold storage wallet, ready to be sent back at the click of a button. Multiple physical and logical security measures are in place to ensure that our customers’ assets are kept safe and we operate in compliance with these segregation rules.

We will continue to provide services that satisfy our customers, aiming to be a trusted platform where customers can trade safely and securely. bitFlyer remains active in helping shape the future of crypto and remains confident in its future.


About bitFlyer EUROPE S.A.

bitFlyer EUROPE S.A., a wholly-owned subsidiary of bitFlyer Holdings – a leading cryptocurrency exchange based in Japan – is a regulated entity with a payment institution licence from the CSSF, passported to all EU member states. bitFlyer EUROPE S.A. also holds the first VASP registration in Luxembourg.

Website: https://bitflyer.com/en-eu/




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